Tom Williams
Tom Williams serves as Chief Experience Officer at Discount Tire, the largest independent tire and wheel retailer in the United States with over 1,000 locations. In this role, he is responsible for shaping and overseeing the end-to-end customer experience across the company's retail and digital touchpoints. Discount Tire is known for its strong customer service culture and has consistently ranked highly in customer satisfaction within the automotive retail sector.
Last updated Oct 23, 2026 by ATDb automated enrichment · Connections updated Oct 23, 2026
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Bio
Tom Williams serves as Chief Experience Officer at Discount Tire, the largest independent tire and wheel retailer in the United States with over 1,000 locations. In this role, he is responsible for shaping and overseeing the end-to-end customer experience across the company's retail and digital touchpoints. Discount Tire is known for its strong customer service culture and has consistently ranked highly in customer satisfaction within the automotive retail sector.
Career
Chief Experience OfficerCurrent
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