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Vicki McWilliams

Operator

Vicki McWilliams serves as President of Stores and Customer Care at Williams-Sonoma, Inc., the specialty retailer whose portfolio includes Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm, and other home lifestyle brands. In this role she is responsible for the in-store retail experience and customer care operations across the company's broad network of retail locations.

Last updated Oct 25, 2026 by ATDb automated enrichment · Connections updated Oct 26, 2026

Role
President of Stores and Customer Care
Based
San Francisco, California, United States
Connections
1

AI-drafted from public sources1 source cited

Years in industry
15 years

Bio

Vicki McWilliams serves as President of Stores and Customer Care at Williams-Sonoma, Inc., the specialty retailer whose portfolio includes Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm, and other home lifestyle brands. In this role she is responsible for the in-store retail experience and customer care operations across the company's broad network of retail locations.

Expertise & education

Expertise

Retail OperationsCustomer ExperienceOmnichannel RetailCustomer CareStore ManagementHome Furnishings Retail
Connection details