Salesforce Service Cloud

Sourced & current · updated May 25, 2026Website

Salesforce's customer service and support platform — case management, omnichannel routing (email/chat/phone/social), self-service portals, field service, and AI-powered Einstein Bots. Sister product to Sales Cloud and a core component of Customer 360.

Where they sit

Not yet categorized.

Ownership

Parent: Salesforce