Nuvi

Mid-tier social listening platform acquired by larger customer engagement provider

Nuvi was a social media analytics and customer experience management platform founded in 2009 that provided real-time social listening, sentiment analysis, and customer engagement tools. The company helped brands monitor social media conversations, analyze customer sentiment, and manage their online reputation across multiple digital channels. In 2021, Nuvi was acquired by Khoros, a leading digital customer engagement platform, and its technology was integrated into Khoros's broader suite of customer experience management solutions. Prior to its acquisition, Nuvi served enterprise and mid-market clients across various industries, offering capabilities in social media monitoring, competitive intelligence, influencer identification, and crisis management. The platform distinguished itself through its real-time data processing, visual analytics dashboards, and ability to aggregate data from numerous social media sources and online channels. Nuvi's technology emphasized actionable insights from social data to help brands improve customer experience and make data-driven marketing decisions. Following the acquisition by Khoros, Nuvi's social listening and analytics capabilities were absorbed into the Khoros platform, enhancing Khoros's ability to provide comprehensive customer engagement solutions that span social media management, messaging, online communities, and customer care. The Nuvi brand no longer operates as a distinct entity, with its former customers and technology now part of the Khoros ecosystem.