Vonage

Leading CPaaS provider and business communications platform, operating as subsidiary of Ericsson

Vonage is a cloud communications platform that provides voice, messaging, video, and contact center solutions to businesses worldwide through its Communications Platform as a Service (CPaaS) offerings. The company operates primarily through its Vonage Communications Platform (VCP), which enables developers to embed real-time communications capabilities into applications via APIs. Acquired by Ericsson in 2022 for $6.2 billion, Vonage now operates as a subsidiary focused on delivering programmable communications APIs and unified communications solutions to enterprises and developers. While Vonage is historically known for pioneering Voice over IP (VoIP) services for consumers, the company has evolved into a major player in the business communications space. Its API platform competes directly with companies like Twilio and enables use cases ranging from customer engagement and authentication to contact center solutions. The company serves a diverse customer base including enterprises, mid-market businesses, and developers who integrate communications capabilities into their applications. As part of Ericsson, Vonage continues to operate as a distinct brand and business unit, leveraging Ericsson's global reach and telecommunications infrastructure while maintaining its focus on cloud-based communications APIs and business communications solutions. The integration aims to combine Vonage's API expertise with Ericsson's network capabilities to deliver next-generation communications services.