News

The grocer is discontinuing Publix Pay, but its stores will continue to accept Apple Pay and Google Pay.

The company lowered its full-year sales forecast, but noted that its ongoing “value creation strategy” is delivering profitability growth and free cash flow ahead of projections.

New category of CX software introduces a persistent AI layer that unifies disparate enterprise tools, supercharging the agent experience and delivering seven-figure ROI through automation and legacy system elimination. UJET, a leader in AI-powered contact center innovation, announced Agentic Experience Orchestration (AXO), a transformative architectural framework designed to eliminate the systemic complexity that has historically hindered […]

Google LLC announced the completion of its acquisition of Wiz, a leading cloud and AI security platform headquartered in New York. Wiz will join Google Cloud and maintain its brand and commitment to securing customers across all cloud environments. This acquisition is an investment by Google Cloud to improve cloud security and enable organizations to […]

Voice Assist checks Google Calendar availability and schedules meetings in real time, helping a broad range of businesses convert callers instantly. CallRail, the AI-powered lead engagement platform, announced a new integration between its AI voice agent, Voice Assist, and Google Calendar that enables businesses to automatically schedule appointments during phone calls handled by Voice Assist. […]

AI Knowledge Sources allows ChurnZero’s ‘digital teammates’ to learn every detail and best practice within company knowledge bases. ChurnZero, the platform and partner for customer success, has enhanced its embedded AI agents with connected knowledge source integrations—enabling them to more completely understand the nuances of any business, its products and services, the needs of its […]

Next-generation CPaaS platform that integrates omnichannel communication, network-based identity, and conversational AI to help enterprises deliver trusted digital experiences Comviva, a global leader in digital transformation solutions across customer experience management, data monetization, and digital financial services, announced the launch of NGAGE for Enterprises, a next-generation CPaaS platform designed to help enterprises deliver seamless, secure, […]

Thanks to Lucas AI Video Creator, Orum created a high-quality personalized year in review at scale. Orum delivered an unforgettable end-of-year experience for its users with a hyper-personalized video campaign powered by Idomoo’s Lucas AI Video Creator. By transforming individual data into an exciting, shareable showreel, the campaign gave customers a dynamic way to relive […]

Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into a definitive […]

Integrated with Palo Alto Networks to deliver real-time threat detection for AI workloads Equinix, Inc., the world’s digital infrastructure company®, unveiled the Distributed AI Hub, powered by Equinix Fabric Intelligence™, to provide a single, unified framework for enterprises to connect, secure and simplify their increasingly complex and distributed AI ecosystems. The Hub is a neutral […]

Breakthrough in Canva Design Model now unlocks ability to transform flat content and images into layered and fully editable designs Canva, the world’s leading all-in-one visual communication platform, unveiled Magic Layers, a new breakthrough technology that turns any flat design or image into something you can edit, refine, and remix to suit your vision. After […]

New infrastructure enables AI agents to sign up, access the platform, and execute work alongside human teams. monday.com , the AI work platform that turns strategy into execution at scale, announced new infrastructure that enables AI agents acting on behalf of humans to sign up, authenticate, and operate directly within the monday.com platform. monday.com is […]

When the National Basketball Association was sketching out plans to host fan gatherings as part of its All-Star Weekend in Los Angeles, the league’s marketing leaders realized they were crafting the ultimate playground environment for sports-centric creators and influencers. The NBA has worked closely with key social media mavens for more than a decade, but […]

While creators deliver impact across the funnel, most campaigns are still evaluated using outdated proxies, writes the IAB’s Zoe Soon.

Five takeaways from Liz Reid on AI agents, the future of Google Search, and why originality now matters more than ever. The post 5 Things I Learned About The Future Of Search From Liz Reid’s Latest Interview appeared first on Search Engine Journal.

Following the sale of BrewDog, Manifest founder and chief executive Alex Myers chats about the early days working with the craft brewery brand and its creative PR campaigns.

Simply having a funny or unhinged tone of voice is not enough.

This week Shirley Marschall is looking at the rise of smart glasses, and what the ad industry makes of this new wearable tech... Things that don’t mix well: water and oil. Pizza and pineapple. Mentos and cola. Red wine and a [...] The post Smart Glasses: Data, Privacy and Pineapple on Pizza appeared first on ExchangeWire.com.

Duke freshmen Cameron and Cayden Boozer appear with Jake from State Farm in a Highdive ad debuting on Selection Sunday.

Aura by Omnicom imagines airline perks as oversized fashion pieces and sculptural furniture.