News

Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition

Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into a definitive […]

Equinix Unveils the Distributed AI Hub to Simplify and Secure Enterprise AI Infrastructure

Integrated with Palo Alto Networks to deliver real-time threat detection for AI workloads Equinix, Inc., the world’s digital infrastructure company®, unveiled the Distributed AI Hub, powered by Equinix Fabric Intelligence™, to provide a single, unified framework for enterprises to connect, secure and simplify their increasingly complex and distributed AI ecosystems. The Hub is a neutral […]

Canva Introduces Magic Layers, Turning Static AI Outputs Into Editable Designs

Breakthrough in Canva Design Model now unlocks ability to transform flat content and images into layered and fully editable designs Canva, the world’s leading all-in-one visual communication platform, unveiled Magic Layers, a new breakthrough technology that turns any flat design or image into something you can edit, refine, and remix to suit your vision. After […]

monday.com Welcomes AI Agents to Its Platform, Marking a Shift in How Work Gets Done

New infrastructure enables AI agents to sign up, access the platform, and execute work alongside human teams. monday.com , the AI work platform that turns strategy into execution at scale, announced new infrastructure that enables AI agents acting on behalf of humans to sign up, authenticate, and operate directly within the monday.com platform. monday.com is […]

Creators Go Pro: Digital Stars Bank Brand Bucks While Talent Agencies and Support Firms Proliferate

When the National Basketball Association was sketching out plans to host fan gatherings as part of its All-Star Weekend in Los Angeles, the league’s marketing leaders realized they were crafting the ultimate playground environment for sports-centric creators and influencers. The NBA has worked closely with key social media mavens for more than a decade, but […]

Creators work, but measurement doesn’t — yet

While creators deliver impact across the funnel, most campaigns are still evaluated using outdated proxies, writes the IAB’s Zoe Soon.

5 Things I Learned About The Future Of Search From Liz Reid’s Latest Interview via @sejournal, @marie_haynes

Five takeaways from Liz Reid on AI agents, the future of Google Search, and why originality now matters more than ever. The post 5 Things I Learned About The Future Of Search From Liz Reid’s Latest Interview appeared first on Search Engine Journal.

How the BrewDog brand lost its way (by its first PR rep)

Following the sale of BrewDog, Manifest founder and chief executive Alex Myers chats about the early days working with the craft brewery brand and its creative PR campaigns.

Brand-building in the age of social: What Nike and Aldi get right

Simply having a funny or unhinged tone of voice is not enough.

Smart Glasses: Data, Privacy and Pineapple on Pizza

This week Shirley Marschall is looking at the rise of smart glasses, and what the ad industry makes of this new wearable tech... Things that don’t mix well: water and oil. Pizza and pineapple. Mentos and cola. Red wine and a [...] The post Smart Glasses: Data, Privacy and Pineapple on Pizza appeared first on ExchangeWire.com.

Boozer twins make national ad debut in State Farm’s March Madness spot

Duke freshmen Cameron and Cayden Boozer appear with Jake from State Farm in a Highdive ad debuting on Selection Sunday.

Huggies - Expensive Sh*t - 34s

Air France dresses up airline perks as couture in high-fashion campaign

Aura by Omnicom imagines airline perks as oversized fashion pieces and sculptural furniture.

Corona - Sublime - 15s

Corona - Exhale - 15s

Ikea - There’s No Feeling Like Home - 60s

7 ways to revive dormant email lists without wrecking deliverability

Reviving dormant email lists can drive pipeline, but doing it wrong can damage deliverability. Here’s how to bring old subscribers back safely. The post 7 ways to revive dormant email lists without wrecking deliverability appeared first on MarTech.

AI’s disruption of online commerce is just starting

AI agents might not be taking your list to the store just yet, but AI is still reshaping the world of retail. The post AI’s disruption of online commerce is just starting appeared first on MarTech.

Layoffs hit LADbible Group’s social video team amid slower user-generated content growth

Social-first publisher LADbible is in the middle of a second round of layoffs to its social video team, having suffered massive drop-off in Facebook video engagement.

Kustomer Launches Standalone Enterprise AI Platform to Modernize Existing Helpdesks

The First Enterprise CX AI Platform Bringing Predictive and Deterministic Rule-Based Intelligence to Existing Helpdesks, Without Migration Kustomer unveiled Kustomer AI, a standalone enterprise AI platform designed to transform how organizations deploy intelligence across their existing customer experience systems. Rather than forcing costly migrations or system overhauls, Kustomer AI operates as an integrated intelligence layer […]

ProfileTree Web Design and Digital Marketing Helps Belfast SMEs Close the Digital Gap with Web Design, SEO, and AI Training

Northern Ireland SMEs strengthen digital growth as ProfileTree Web Design and Digital Marketing delivers web designing, SEO support, and practical AI training through Future Business Academy. ProfileTree Web Design and Digital Marketing is helping Belfast SMEs close the digital gap through web design Belfast expertise, SEO strategies across Northern Ireland, and practical AI training for growing businesses. Behind […]

ConvergeHub Earns Strong CRM Ratings on Software Reviews, Reinforcing Customer Trust, Usability, and Business Value

Strong ratings reinforce ConvergeHub’s role as a trusted CRM partner for growing businesses. SoftwareReviews scores highlight ConvergeHub’s customer sentiment and renewal intent — strengthening its position as a trusted all-in-one CRM for growing businesses. Great CRM isn’t just about features — it’s about trust, reliability, and measurable outcomes.” — Shampa Bagchi, Founder and CEO of […]

Nextdoor Announces Anthony Di Muccio as Vice President of North America Sales

Digital media veteran joins Nextdoor to lead North America sales as the company accelerates its advertising platform growth and expands self-serve capabilities to Canada Nextdoor Holdings, Inc. , the essential neighborhood network, announced the appointment of Anthony Di Muccio as Vice President of North America Sales, effective March 10th. Di Muccio will report to Chief […]

Allstacks Launches Agent to Close the Spec Gap Limiting AI-Assisted Development

Spec Readiness Agent Evaluates and Refines Work Items So Both Software Engineers and AI Coding Tools can Execute With Certainty Allstacks, an agentic software engineering intelligence platform, launched the Spec Readiness Agent, an AI agent that evaluates and improves software specifications so engineering teams and AI  agents can build accurately to product expectations. Alongside the […]