Freshdesk

Leading cloud-based customer support platform with significant global market share in the help desk software category

Freshdesk is a cloud-based customer support software platform developed by Freshworks Inc. that enables businesses to manage customer service operations across email, phone, chat, social media, and other channels. Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India, Freshdesk grew to become one of the leading help desk solutions globally, serving over 150,000 customers across various industries. While Freshdesk is not an AdTech company in the traditional sense, it operates within the broader customer experience technology ecosystem that supports marketing and advertising operations. The platform provides ticketing systems, automation, self-service portals, and multi-channel support capabilities that help businesses deliver better customer experiences. In 2021, Freshworks (the parent company) went public on NASDAQ under the ticker FRSW, and Freshdesk continues to operate as the flagship customer support product within the Freshworks suite of business software solutions. Today, Freshdesk remains an active and distinct product offering within Freshworks' portfolio, competing with other major help desk platforms while maintaining its brand identity and core functionality. The platform continues to evolve with AI-powered features, expanded integration capabilities, and enhanced omnichannel support to meet modern customer service demands.