Lithium

A leading enterprise social community and customer engagement platform prior to its rebranding as Khoros in 2019

Lithium Technologies was a leading provider of social customer experience software, helping enterprise brands build and manage online communities, engage customers across social media channels, and deliver digital customer care at scale. Founded in 2001 and headquartered in San Francisco, Lithium served major global brands including AT&T, Best Buy, and Sephora, enabling them to harness the power of peer-to-peer community support and social engagement to reduce service costs and drive brand loyalty. The company was later acquired by Vista Equity Partners, which positioned it for further growth and eventual consolidation within the customer engagement software market. Lithium's platform combined branded online community software with social media management tools, allowing marketers and customer service teams to monitor conversations, respond to customers, and cultivate engaged brand communities. Its technology was particularly valued for its ability to surface user-generated content and community-driven support, reducing inbound support volume while improving customer satisfaction metrics — a compelling proposition for enterprise marketing and CX teams. In October 2018, Vista Equity Partners acquired Spredfast and announced it would be merged with Lithium. The combined company took the name Khoros on March 5, 2019, bringing together Lithium's community and social media capabilities with Spredfast's social marketing strengths. Lithium no longer operates as a distinct brand; its products and customer base now operate under the Khoros name.