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Salesforce Experience Cloud

Salesforce Experience Cloud

Digital Experience Platform (DXP)Product· part of Salesforcesalesforce.com

Salesforce Experience Cloud is a digital experience platform built for organizations to create branded digital portals, websites, mobile apps, and forums for customers, partners, and employees, all connected directly to Salesforce CRM.

Last updated Oct 5, 2026 by the ATDb Editorial Team

Founded
2013
HQ
San Francisco, California, United States
Parent
Salesforce
Connections
14

AI-drafted from public sources5 sources cited

At a glance

Revenue
Part of Salesforce (~$34B+ annual revenue)
Stock
CRM
6integrations7competitors1corporate family
Marketing Technology

About

A leading enterprise DXP tightly integrated with the Salesforce CRM ecosystem, competing with Adobe Experience Manager and Sitecore

Salesforce Experience Cloud is a digital experience platform built for organizations to create branded digital portals, websites, mobile apps, and forums for customers, partners, and employees, all connected directly to Salesforce CRM. These sites integrate seamlessly with Salesforce to deliver personalized content and self-service options. The platform connects natively with Agentforce and Data Cloud, enabling personalized user experiences based on activity, preferences, or role — for example, surfacing tailored product recommendations for customers or region-specific content for partners. In an advertising and media context, Experience Cloud is used to build secure studio client hubs where commercial accounts can manage API keys, track compute credit balances, view model benchmark disclosures, and purchase additional render capacity. In one documented deployment, Reddit partnered with Salesforce and NeuraFlash to build an Experience Cloud site tailored for its advertisers, supporting revenue growth goals by giving advertisers easy access to relevant information and boosting both reach and conversion. Source 1: neuraflash.com — Salesforce Experience Cloud Source 2: noltic.com — What is Salesforce Experience Cloud? Features, benefits ... Source 3: theblueflamelabs.com — Salesforce Generative Media Cloud

Business model

SaaS

Target market

Enterprise

What they offer

  • Experience Builder

    Drag-and-drop, low-code tool for building branded portals, sites, and communities using pre-built templates and components

  • Salesforce CMS

    Headless content management system for creating and delivering content across Experience Cloud sites and other channels

  • Partner Relationship Management (PRM)

    Pre-built portal templates and tools for managing partner onboarding, deal registration, and co-selling workflows

  • Customer Self-Service Portal

    Enables customers to find answers, manage cases, and interact with knowledge bases without agent intervention

  • Employee Experience Sites

    Internal portals and intranets for employee onboarding, HR self-service, and internal communications

  • Commerce Integrations

    Integration with Salesforce Commerce Cloud to embed shopping and transactional experiences within portals

  • Einstein Personalization

    AI-driven content and experience personalization powered by Salesforce Einstein

Key features

Native Salesforce CRM data integrationDrag-and-drop Experience Builder with pre-built templatesHeadless CMS for omnichannel content deliveryAI-powered personalization via EinsteinPartner portal and PRM capabilitiesCustomer self-service and case deflection toolsMobile-responsive and PWA-ready site publishingRole-based access control and audience segmentationFlows and automation via Salesforce FlowAppExchange ecosystem for third-party extensions

Use cases

Customer self-service portals for case management and knowledge base accessPartner portals for deal registration, MDF management, and co-sellingEmployee intranets and HR self-service portalsBranded community sites for customer engagement and loyaltyVendor and supplier portalsFinancial services client portalsHealthcare patient portalsFirst-party data collection through authenticated digital experiences

Customer segments

Enterprise B2B companies with partner networksFinancial services firmsHealthcare organizationsManufacturing companies with dealer/distributor networksTechnology companiesRetail and consumer goods brandsPublic sector and government agencies

Tech & specs

Technology stack

Salesforce Platform (Force.com / Lightning Platform)Lightning Web Components (LWC)Salesforce Einstein AISalesforce Flow (automation)Salesforce CMS (headless)Apex (server-side logic)REST and GraphQL APIsHeroku (optional extended compute)MuleSoft (integration layer)

Security & compliance

SOC 1SOC 2SOC 3ISO 27001ISO 27017ISO 27018GDPRCCPAHIPAA (with BAA)FedRAMPPCI DSS

Deployment

Cloud

API

Yes

Corporate history
  1. 2013 · Founded
Connection details
See alternatives to Salesforce Experience Cloud See integrations with Salesforce Experience Cloud (6)

Explore further

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