Intercom

A leading customer messaging and AI-powered support platform, now part of Salesforce, competing in the customer service software and conversational support space.

Intercom, founded in 2011 and headquartered in San Francisco, is a leading customer communications platform that enables businesses to engage, support, and retain customers through a suite of messaging-first tools. Its core offerings include live chat, AI-powered chatbots (notably its Fin AI agent), a shared inbox help desk, product tours, and proactive outreach capabilities. The platform is designed to unify customer interactions across the entire lifecycle — from acquisition and onboarding to support and retention — making it a central hub for customer-facing teams including support, sales, and marketing. Intercom serves a broad range of businesses, from fast-growing startups to large enterprises, and is particularly well-regarded in the SaaS and technology sectors. Its Fin AI product, which powers intelligent automated customer support, has become a flagship offering and is central to Intercom's positioning in the AI-driven customer service market. The platform integrates with hundreds of third-party tools including CRMs, analytics platforms, and e-commerce systems, making it highly extensible. In 2026, Salesforce completed its acquisition of Fin (Intercom's AI agent product), bringing Intercom into the Salesforce ecosystem. This acquisition reflects the growing strategic importance of AI-powered customer engagement and positions Intercom's technology within Salesforce's broader Customer 360 platform. Intercom remains an active, operating entity with 1,001–5,000 employees, continuing to serve its global customer base under Salesforce ownership.