Salesforce Commerce Cloud

Leading enterprise e-commerce platform with strong presence in retail and B2C commerce

Salesforce Commerce Cloud is an enterprise-grade e-commerce platform that enables retailers and brands to create unified, intelligent shopping experiences across all digital channels including web, mobile, social, and in-store. Originally known as Demandware before being acquired by Salesforce in 2016 for $2.8 billion, the platform operates as a key component of Salesforce's Customer 360 ecosystem, integrating commerce capabilities with CRM, marketing, and service data. The platform serves major global retailers and brands, offering both B2C and B2B commerce solutions with AI-powered personalization through Einstein AI, order management, and omnichannel capabilities. As part of Salesforce, Commerce Cloud benefits from deep integration with the broader Salesforce ecosystem, including Marketing Cloud, Service Cloud, and Sales Cloud, enabling businesses to deliver personalized customer experiences throughout the entire customer journey. The platform powers some of the world's largest e-commerce operations and continues to be a significant player in the enterprise commerce space, competing against platforms like Adobe Commerce (Magento), SAP Commerce Cloud, and BigCommerce. Commerce Cloud maintains its distinct brand identity and product offering within Salesforce's portfolio while leveraging the parent company's infrastructure, AI capabilities, and extensive partner ecosystem.